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    Exchanges & Returns

    To ensure you are 100% satisfied, you can return purchased items within 7 days of receipt and get a full refund, apart from a few exceptions detailed in the Terms & Conditions or unless stated in the product description.

    For a return or an exchange request, please  click here. 


    All items must be returned with their original, undamaged packaging and must be in an unused condition (see Terms & Conditions for more details).


    If your order is damaged please do not accept it from the transport company otherwise we will be unable to refund you.


    Except in the case of faulty returns, the cost of returning your order will be borne by you. Please note that the item is your responsibility until we receive it. Except in the case of faulty returns, the cost of resending you the replacement item will be borne by you. We will send you a request for extra shipping fees.

    Except in the case of faulty returns, if an order was placed using a conditional promo code (for instance, free delivery for orders above S$100), and if after return, the order doesn't meet the condition anymore, the promotion will be deducted from refunded amount (for instance, for an order amount $100 and return of an item value $50,  refunded amount will be $100-$50-$5.90 (delivery fee)).


    Exchanges are possible if you have received an item that is defective or not correct as per your order, or doesn't fit you. If the correct item is no longer available you will receive a refund. Except in the case of faulty returns, we will deduct the shipping fees from the value of the item returned when issuing a refund.


    Please note that your right to return products does NOT apply to the following product categories unless they are faulty: Products made to the Members’ specification, perishable goods (such as food, beverages and cosmetics), books, CDs and DVDs, leisure and travel items (such as trips, hotel stays, flights, spas and tickets for theatres), software, toiletries, cosmetics, lingerie, swimwear, earrings and any duvet or pillow) and all electronic Products, whose packaging has been opened.


    You will receive a full refund within 30 days from our receipt of the returned product(s).


    To request for a return or an exchange, please follow our online procedure click here. 

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