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    Deliveries

    DELIVERY PROCESS

    Standard processing & shipping time: 2 to 7 working days

    ·        All orders are shipped from Singapore.

    ·        You will receive an email when your order is ready to be shipped.

    ·        Orders are shipped using our courier Aramex or Singpost Registered Mail for small items.

    ·        Some items will be shipped separately by our suppliers (specified at checkout). Hence your order may be shipped in different parcels.

    ·        If your order contains one or more items published under the Flash Sales Category, the Flash Sales delivery policy will apply.

     

    Flash Sales shipping time: 10 to 15 working days

    The exact delivery date depends on when we receive the products from our brand partners. You can usually expect to receive your order 10 to 15 working days after the sale you have ordered from is over. It may seem a slow process, but we'd like to explain how it works:

    1.    We reserve exclusive products at attractive prices from brands or official distributors (based in Singapore or Overseas).

    2.    After a sale is over, they send us the products ordered in bulk.

    3.    We carefully prepare your order and ship it to you.

     

    We deliver to the following countries:

    Singapore, Malaysia, Hong-Kong, Taiwan, Thailand, Philippines, Indonesia, Brunei, Australia, New Zealand, South-Korea, Vietnam & USA.

     

    COST OF DELIVERY

    ·        Cost of delivery will be computed at checkout based on the total weight of your order.

    ·        We’ll use net weight or volumetric weight (L x l x W / 5000) whichever is higher to compute your shipping cost.

     

    Singapore - FREE delivery on 1st order* and for orders above S$100*.

    (* with minimum order of S$30 and weight < 10kg - Free delivery not applicable on Hello Home, Big Tractors and Eduplay)


    Order Total Weight

    Price

    <3kg

    S$ 5.90

    >3.01kg

    S$ 5.90 + 0.7$ for each additional kg

     

    Malaysia - FREE delivery for orders above S$200.


    Order Total Weight

    Price

    <0.5kg

    S$ 5.9

    0.51kg < order <2kg

    S$ 9.9

    2.1kg < order < 2.49kg

    S$ 15

    2.5kg < order < 2.99kg

    S$ 20

    3kg < order < 3.49kg

    S$ 25

    3.5kg < order < 3.99kg

    S$ 30

    4kg < order < 4.49kg

    S$ 30

    4.5kg < order < 4.99kg

    S$ 32

    5kg < order < 5.49kg

    S$ 35

    5.5kg < order < 5.9kg

    S$ 35

    order > 6kg

    S$ 60

     

    Hong-Kong, Taiwan, Thailand, Philippines, Indonesia, Brunei, Australia, New Zealand, South-Korea, Vietnam & USA:

    Cost of delivery will be computed at checkout based on the total weight of your order.

     

    Special Notes and exceptions:

    Please do not accept your order from the transport company if it appears damaged otherwise we will be unable to refund you.

    For deliveries to Hong Kong, Philippines, Indonesia, please allow 1 to 5 more business days from the shipping date for your order to reach you.

    Singapore, Sentosa Island: Extra charge of S$20 will apply for Sentosa deliveries.

    Free delivery on first order is limited to one free delivery per delivery address and/or credit card holder and/or customer name. Foxysales has the right to request for ID verification for any order suspected to break this rule.

    Free delivery above S$100 (Singapore) will not apply for bulky items and orders above 30kg.

    Free delivery above S$200 (Malaysia) will not apply for bulky items and orders above 6kg.

    Orders shipped to customers outside Singapore may be subject to import duties, customs and local sales taxes. As the recipient, you are liable for all these and payment is necessary to release your order from customs on arrival.

     

    RETURNS

    We want to be sure that you are satisfied. Thus, apart from a few exceptions detailed in the Terms & Conditions or unless stated in the product description, if you are not satisfied you can send back the product you have received within 7 days from the date of reception of your package. Foxysales will reimburse you (excluding the mailing cost to Foxysales).

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